![]() ![]() Open a chat with a friend, then tap his or her name at the top of the chat, and select Nicknames. Your friend will immediately get a map showing your exact location. You may have to allow access to your location. Open a chat with a friend, then tap the More button (four dots in a square) in the toolbar above the text field, and select Location. To fix the problem, check your internet connection and try sending messages later.Facebook Messenger tips and tricks Share your location In that case, your messages will not be delivered. You have a problem with the internet connection Instead, you will need to reply directly from Facebook Messenger unless your customer sends you a new message then, you will have seven days more to reply from Pipedrive. If you exceed this reply time, the chat window will be blocked, and you will no longer be able to reply from Pipedrive. The Pipedrive integration extends this period for seven days, meaning you have seven days to reply to your customers from Pipedrive's messaging inbox. When a contact sends a message through the Facebook channel, you have 24 hours to reply to them. You are trying to reply to a user seven days after they contacted your business.įacebook Messenger for Business has a 24-hour messaging reply window. You can check the block reason on your Facebook Page Settings > Page Support Inbox section and send Facebook an appellation request. Your page was blocked by Facebook due to the Messenger policies violation. You can learn more about blocking Facebook Business pages in their Help Center. Unfortunately, Facebook does not provide us with API and details regarding this situation. When this occurs, your message will appear as sent but not as delivered. Here you will find some reasons why this might've happened:įacebook users have the option to block or mute a conversation with a business at any time, in which case your business will not be able to reach out to that user and send them any messages. Your Facebook Messenger integration is active but you can't send any messages through your messaging inbox. I can't send messages from messaging inbox If the error persists, reach out to our Support team. Try connecting Messenger app to your Pipedrive account later.Grant you admin rights for the Facebook page.If another Facebook page admin installed the app, contact them and ask them to:. ![]() If you haven't installed the app, try connecting it again in Pipedrive.Note that only Facebook page admins have access to that page. Go to Facebook's page settings and confirm that the Messenger app has already been installed by Pipedrive.You might receive a " Something went wrong" message during the installation process. Go over the integration flow again, click the " Connect" green button on the Messaging settings page and grant the requested permissions.If you don't accept all, you will see the following error message: Note that You need to grant all permissions to the Facebook Messenger app during the installation flow. Once the Pipedrive Messenger app is disconnected, try reconnecting it within Pipedrive. Uninstall the Pipedrive Messenger app from the Facebook settings page. If you don't have access to that company account, ask another admin to disconnect the Facebook page. Uninstall the Facebook page from its respective Pipedrive company page.If the Facebook page is already connected to a company account, it cannot be connected to a new account. I can't connect my Facebook page to a new company accountĪ Facebook page can only be connected to one Pipedrive company account. Learn how to uninstall the integration in this article. Uninstall the Facebook Messenger app from your company's account and try to reconnect it to the Facebook page.To do that, the admin needs to go to Tools and apps > Messagingand change the visibility from " Private" to " Shared". Change the app visibility setting to " Shared".You can only integrate one Facebook Messenger per account once.Īsk the admin who installed the integration to: The Facebook page you tried to connect to your company account has already been connected in private mode by another admin user. You tried to integrate the Facebook Messenger app with Pipedrive and received an error message. The installation of Facebook Messenger integration couldn't be completed In this article, we provid a few troubleshooting tips in case you run into any technical issues while using the Facebook Messenger integration. When using the Facebook Messenger integration, you may run into some issues that may interfere with your customer communications.
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